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At Blankzy, your satisfaction is important to us. If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return.
To be eligible for a return:
Contact us at contact@blankzy.co with your order number before sending anything back. Returns sent without prior authorization may not be accepted.
Items must be unused, unwashed, and in their original condition and packaging, free from stains, odors, damage, or signs of wear.
Approved returns must be shipped to our designated international fulfillment center. We will provide the return address once your request has been approved.
Return shipping costs are the customer's responsibility, except where applicable law requires otherwise. We strongly recommend using a tracked shipping service.
Refunds are processed after the returned items have been received and inspected.
Items that do not meet our return conditions may be subject to a reduced refund or rejection, where permitted by law.
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days.
Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the refund to appear in your account.
Original shipping fees and optional Shipping Protection charges are generally non-refundable, except where required by law.
If you return only part of a discounted bundle, your refund may be adjusted to reflect the regular price of the items you keep, where permitted by law.
Promotional gifts must be returned if the qualifying purchase is returned, unless otherwise required by law.
Please carefully review your order details before completing your purchase.
Blankzy cannot guarantee refunds or replacements for issues resulting from customer errors, including:
Selecting the wrong size, color, or product variation.
Providing an incorrect or incomplete shipping address.
Refusing delivery or failing to collect a package from a pickup location.
Failing to pay applicable customs duties or import fees.
Damage caused by improper use, washing, or handling after delivery.
Eligible items may still be returned under our 30-day return policy.
If a package is returned to us due to an unsuccessful delivery, we may offer reshipment at the customer's expense.
If your order arrives damaged, defective, or incorrect, please contact us at contact@blankzy.co as soon as possible, preferably within 7 days of delivery.
Please include:
Your order number.
Clear photographs of the item and the issue.
A photograph of the shipping label, if available.
Our customer support team will review your request and arrange an appropriate solution, which may include a replacement or refund.
Minor variations in color, texture, or appearance resulting from screen settings or manufacturing processes are not necessarily considered defects.
Your statutory rights regarding faulty or misdescribed products remain unaffected.
Orders may be cancelled or modified within 12 hours of purchase, provided they have not yet been processed or shipped.
If you need to update your shipping address, product variation, or cancel your order, please contact us immediately at contact@blankzy.co.
Once an order has entered processing, we cannot guarantee that changes or cancellations will be possible.
If your order has already shipped, you may request a return after delivery in accordance with this policy.
If your tracking information indicates that your package has been delivered but you have not received it, please check your mailbox, surrounding property, neighbors, or building reception.
If you are unable to locate your package, contact us at contact@blankzy.co so we can assist you in investigating the issue with the shipping carrier.
Each case will be reviewed individually, taking into account the carrier's information and applicable consumer protection laws.
We encourage customers to contact our support team before initiating a chargeback or payment dispute.
Most order-related concerns can be resolved directly through our customer service team.
We reserve the right to investigate suspected fraudulent claims or abuse of our return policy, in accordance with applicable laws.
Nothing in this policy limits or excludes any consumer rights provided by applicable law.
Customers in the European Union and the United Kingdom may have a statutory right to withdraw from eligible online purchases within 14 days of delivery, subject to applicable legal requirements and exceptions.
Where statutory rights provide greater protection than this policy, those rights will prevail.
If you have any questions about returns, refunds, exchanges, or cancellations, please contact us.
Email: contact@blankzy.co
